Frequently Asked Questions

How is the quality of your products?

Very good. We have been engaged in custom jewelry for more than 20 years, and strict quality control has become the cornerstone of our survival and development. Customers who have worn our custom jewelry have almost no quality problems; please rest assured about the quality.

Does the product price include shipping?

Yes, it depends on the country you want to ship to and the quantity you purchase. When you place an order, the order will automatically show the shipping cost according to the country you are shipping to.

How do I place an order on your website?

Click on the product page and follow the process to place an order. If you want to customize it, please click on the customization page and follow the instructions above to purchase.

How to pay?

We have various payment methods. Please check the payment page on the website and follow the prompts to pay.

Our payment channels use multi-layer encryption technology and cooperate with major payment platforms to completely protect your payment data and personal information. Since opening online payment, we have never had even a single payment issue. Please rest assured.

How many days will it take for me to receive the goods?

It depends on the country you want to deliver to and the courier company, usually 10-30 days. If unpredictable international events occur, such as typhoons, earthquakes, wars, maritime accidents, etc., the arrival date will be delayed.

Can I return the product if I am not satisfied with it?

If the product does have major quality problems, we can consider returning it or negotiate other solutions. Generally speaking, our products meet the customer's customized requirements, and there are very few cases where they choose to return the product.

Is there a discount or can it be cheaper?

Yes. We will launch promotional activities from time to time, such as important festivals in your country, thanking old customers, promoting new products and new processes, etc. You can also join our VIP membership. For VIP members, all our products are 10%-40% off.

Please click the icon below to enter the VIP membership page.